Maybe this is also a bit country specific? I'm in the Netherlands and I think when I sent my camera in for repair, it was sent to Germany? Great service, a loan camera is available if you ask for it, and you get the camera back in about a week, maybe 10 days , I think (which I think is actually quite a good timespan). One time, when I had to send a camera in for repair and definitely needed a loan camera for an urgent photography job, they arranged for it to be picked up at my house the same day (I called them around 15:00, 16:00 the truck was at the front door), and sent a replacement the next day. Quite good, all in all. Mind you, I do usually send the camera directly to Fuji, not through a store. As for repairs on Fujifilm stuff. Yes, I do send in a camera from time to time, but I must admit I abuse them a bit as well. I've taken the X-T1 and X-T2 on backpacking trips in the rain and dust, and use them a lot for watersports photography. I also change lenses a lot, and at one time Fuji replaced the sensor for the price of a cleaning (as they couldn't get it clean either). At one time, I got an SD card stuck in the X-T1. Both of the times repairs were done quickly and the bill wasn't outrageous. On a score of 5 X camera's over a span of 6 years, this doesn't seem too bad (but I guess this is relative).